SLA

Last updated: 2 June 2026 

1. Scope

This SLA covers the online licensing and activation service that issues and manages your Kinetic BIM seats. The tools themselves run locally inside Revit.

2. Offline operation

Once a seat is activated, the tools continue to work offline with periodic check-ins. A temporary outage of the online service therefore does not stop already-activated seats from working; it may only delay new activations or seat changes.

3. Availability target

We target 99.5% monthly availability of the licensing service, excluding scheduled maintenance and events outside our reasonable control.

4. Support

• Support is provided by email at bim@kineticbuild.co.nz.
• We aim to acknowledge requests within one to two New Zealand business days.
• We prioritise issues that prevent activation or block use of the tools.

5. Scheduled maintenance

We may perform maintenance that briefly affects the online service. Where practical, we will give advance notice and schedule it outside New Zealand business hours.

6. Exclusions

This SLA does not apply to issues caused by your environment or network, by Revit or third-party software, by our upstream providers (including Shopify, Recharge, Keygen and our hosting provider), or by events outside our reasonable control.

7. Remedies

Where we materially fail to meet the availability target in a given month, your remedy is a service credit at our discretion, to the extent permitted by law and subject to our Terms & Conditions.

Contact

Kinetic Build Limited (trading as Kinetic BIM), 29 Grivelle Street, Kumeū, Auckland 0810, New Zealand.